Responsible Gaming at 399ok
Gaming is an enjoyable form of entertainment — but playing within your limits gives you the best experience. 399ok always places your well-being and safety as the top priority.
Safe and Mindful Gaming
399ok is a trusted online gaming platform for players in Bangladesh. We believe that responsible play is not just a rule — it is a way of life. When gaming goes beyond entertainment and becomes a problem, taking the right steps is essential.
Responsible play means staying aware of your own limits, playing within a set budget, and seeking help when needed. At 399ok, we provide a number of easy-to-use tools and information to support you on this path. Remember — winning or losing is not the point; an enjoyable experience is our main goal.
Important Warning
Online gaming is only for those aged 21 and above. Never consider gaming as a way to earn money. Placing more bets to try to recover lost money is a sign of problem gaming.
Our Measures for Your Safety
399ok provides multiple tools to keep your gaming experience safe and controlled.
Set Deposit Limits
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. To increase a limit, you must wait through a set waiting period, which protects you from making decisions driven by emotion.
Time-Out Feature
If you feel you need a short break, take a time-out. You can choose a break from 24 hours up to 30 days. During a time-out, you will not be able to log in to your account. This is an effective step toward responsible play.
Self-Exclusion
If you feel gaming is getting out of control, activate self-exclusion. This is a long-term account suspension, which can be set from 6 months up to permanently. Once activated, it is not easy to cancel, so make the decision carefully.
Age Verification (21+)
A minimum age of 21 is required to register at 399ok. We confirm age during account verification. Protecting minors is one of our highest priorities. Keep your account logged out on devices used by younger family members.
Activity Review
You can view your gaming history and records of deposits and withdrawals at any time. Analysing your own spending patterns is an important part of responsible play. Review your records regularly and do not go beyond your budget.
24/7 Support
Our Bengali-language live chat support is available 24 hours a day, 7 days a week. Do not hesitate to talk to us about any gaming concern or account-related matter. We are here for you.
Signs of Problem Gaming
If any of the following signs apply to you, it may indicate problem gaming. Ask yourself honestly:
- Are you placing more bets to try to recover money you have lost?
- Have you tried to stop gaming but been unable to?
- Are you hiding your gaming from family or friends?
- Are you spending money that you need for essential expenses on gaming?
- Do you feel restless or irritable when you are not gaming?
- Is gaming affecting your work, studies, or relationships?
- Are you taking out loans or borrowing money to fund gaming?
Is gaming entertainment, or a problem?
Healthy gaming means enjoying yourself within a set budget and time. The mental strength to accept losses and the wisdom to stop after a win — these two things are the core foundation of responsible play.
How to get help?
If you feel gaming is out of your control, please take action now:
- Contact our live chat
- Email us at [email protected]
- Activate self-exclusion on your account
- Talk to a family member or trusted friend
How to Use the Protective Tools
Log In to Your Account
Go to the 399ok Login page and enter your username and password to access your account. Make sure that only you can access your account.
Go to Account Settings
After logging in, go to your account profile and find the "Responsible Gaming" section. All protective tools can be accessed from there.
Set Your Deposit Limit
Go to the "Deposit Limit" option and choose a daily, weekly, or monthly limit. The minimum deposit amount is ৳200. Set a realistic limit that is in line with your income and expenses.
Activate Time-Out or Self-Exclusion
If you feel it is necessary, choose "Time-Out" or "Self-Exclusion". Time-out is for a short-term break, while self-exclusion is for a long-term solution. Think carefully before activating self-exclusion.
Contact Support
If you cannot find the tools or run into any issue, contact our 24/7 live chat or email us. Our team is always ready to help you in Bengali.
The Golden Rules of Responsible Play
Stick to Time Limits
Set a specific time before each session. Use an alarm or timer. Gaming should never take priority over eating, sleeping, or working.
Set Your Budget in Advance
Keep a separate budget for gaming that, if lost, will not affect your daily life. Never wager money that you need for essentials.
Consider Your Mental State
Do not game when you are angry, sad, or under stress. Decisions made driven by emotion are often the cause of harm. Play with a calm and clear mind.
Need Help? We Are Always Here
Our Bengali-speaking support team is always by your side for any question or issue related to responsible gaming. Come to live chat or send us an email.
Questions and Answers on Responsible Play
Enjoy Responsibly
Welcome to the world of entertainment at 399ok — safely and responsibly. Cricket betting, slots, or live casino — everything is here.