399ok Privacy Policy

Introduction

399ok ("we", "us", or "platform") is an online gaming service operated for players in Bangladesh. When you use 399ok, you share certain personal information with us. This privacy policy ("policy") tells you how that information is collected, what purposes it is used for, who it may be shared with, and what steps we take to protect your information.

Please read this policy carefully. By continuing to use 399ok's services, you will be considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using our platform and contact us for assistance.

This policy should be read together with 399ok's Terms and Conditions.

1. What Information We Collect

We collect the following types of information to verify your identity, manage your account, and improve the quality of our services:

1.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Residential address
• Username and password (stored in encrypted form)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal history
• Transaction amounts and dates

1.3 Gaming Activity Information

• Game play history, bet amounts, and results
• Bonus receipt and usage details
• Time spent on the platform and session details

1.4 Technical Information

• IP address and device identifier
• Browser type and operating system
• Cookie and log file data
• Login time, location data (if permission is granted)

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you register on 399ok, log in, make a deposit or withdrawal, contact our support team, or take part in promotional activities.

2.2 Automatic Collection

When you browse our platform, certain information is collected automatically through cookies, web beacons, and similar technologies. This information is used to improve the user experience and ensure the security of the platform.

2.3 Collection from Third Parties

For identity verification and fraud prevention, we may receive supplementary information from verification service providers. This information is used solely for the purpose of meeting legal requirements.

3. Purposes for Using Information

We use your personal information for the following legitimate purposes:

• Account Management: Completing the registration process, verifying identity, and keeping accounts secure.
• Service Delivery: Ensuring the gaming experience, processing bets and winnings, and managing transactions.
• Financial Processing: Completing deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
• Customer Support: Resolving your issues through 24/7 live chat and email.
• Fraud Prevention: Detecting and preventing suspicious activity and protecting the integrity of the platform.
• Legal Compliance: Complying with applicable laws and regulations and managing the KYC (Know Your Customer) process.
• Service Improvement: Analysing user behaviour to further improve the platform experience.
• Communications: Sending important updates, security alerts, and account-related notifications.
• Responsible Gaming: Monitoring your gaming patterns and providing support when needed.

Your information will not be used for marketing or any other purpose beyond those stated above without your consent.

4. Information Sharing and Disclosure

399ok never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology services. These partners receive only the information necessary to provide the specific service, and they are also required to follow strict privacy rules.

4.2 Legal Obligations

We may disclose information to authorities when required by court order, government directive, or applicable law. In such cases, we will always provide only the minimum information necessary.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will notify you in advance.

4.4 With Your Consent

In any situation other than those described above, we will always obtain your explicit consent before sharing information.

5. Information Security and Protection

399ok takes the following security measures to ensure the protection of your personal and financial information:

• SSL Encryption: Every data transfer is protected by industry-standard SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text — strong hashing algorithms are used.
• Access Controls: Only authorised staff can view your information, and only within necessary limits.
• Firewall and Security Monitoring: Active monitoring systems are in place to prevent unauthorised access.
• Regular Security Audits: Our systems undergo regular security assessments.
• Two-Factor Authentication (2FA): An additional layer of verification is provided for login security.

However, it is not possible to guarantee complete security when using the internet. If a security breach occurs, we will notify you as quickly as possible and inform the relevant authorities.

6. Cookies and Tracking Technologies

The 399ok website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to understand how the platform is used — these can be turned off.

6.2 Cookie Management

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of the platform.

7. Data Retention Period

We retain your personal information only for as long as legal and service requirements exist:

• For active accounts: all information is retained for the duration the account remains active.
• After account closure: financial records and identity-related information may be retained for a specified period in accordance with legal requirements.
• Technical logs: retained for a limited period as needed for security reviews.

After the designated period has passed, information is securely deleted or anonymised.

8. Your Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If your information is incorrect, you may request a correction.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Restrict Processing: In certain circumstances, you may ask that the processing of your information be restricted.
• Right to Data Portability: You may request to receive your information in a structured, machine-readable format.
• Right to Object: You may object to marketing communications.

To exercise these rights, please contact us by email: [email protected]. We will do our best to respond as quickly as possible after appropriate verification.

9. Protection of Minors

399ok is operated for persons aged 21 and above only. We do not knowingly collect any personal information from minors.

We verify age during the registration process. If we receive evidence that a minor has registered, we will immediately close that account and delete the relevant information.

If a parent or guardian becomes aware that their child has registered on our platform, please contact us immediately.

10. Third-Party Links and Services

Third-party payment services (bKash, Nagad, Rocket, Upay) are used on our platform. These services have their own privacy policies. Their terms and conditions will apply when you use these services.

399ok is not responsible for the policies of these third parties or their data protection practices. We are accountable only for information collected within our own platform.

11. Changes to the Policy

This privacy policy may be updated from time to time due to business needs, legal changes, or service improvements. When changes are made, we will:

• Update the "Last Updated" date on this page.
• Send a notification to your registered email for significant changes.
• Your renewed consent may be sought for major changes.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

12. Contact Us

For any questions, requests, or concerns regarding this privacy policy or your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7

We generally aim to respond to your request within 48 working hours. For urgent security matters, please contact us immediately through our live chat.

For more information, you may also visit our Terms and Conditions and Responsible Gaming pages.